The European Patent Office (EPO) have selected BERENT to run their patent search and examination client satisfaction surveys for a full 3 year period, from 2015 to 2017. EPO clients work for many of the world’s most innovative and technologically advanced companies, and the EPO User Satisfaction Surveys throw a spotlight on the views, needs and satisfaction of inventors, patent attorneys, companies both large and small and patent-filing individuals, worldwide.
Vaida Bröcher, Managing Director of UAB BERENT Research Baltic, said: “We are proud to announce that, following a competitive tender process, we have been awarded a 3 year contract to conduct EPO’s User Satisfaction Surveys. During these 3 years, we will conduct a total of approximately 7.000 interviews within 17 industry sectors and across more than 30 countries!”.
“EPO’s decision to choose BERENT as research supplier is a great acknowledgement of our international experience with customer satisfaction surveys, which we have developed since BERENT was founded in 1998”, says BERENT founder Flemming B. Bröcher.
BERENT’s team of experienced interviewers cover more than 10 different languages already, and will be conducting interviews from several locations including Germany, Lithuania and the US.
Notes to editors:
EPO is one of the five global operating international patent offices. EPO is regarded as providing a high standard of service. Building on very positive user evaluations and satisfaction, the organisation would like to further improve the way it meets the needs of its clients. Further information about EPO’s user satisfaction surveys can be found here: http://www.epo.org/uss.
BERENT offers unrivalled expertise in opinion polls, market research and consultancy services for government and private organisations. BERENT was established in 1998 and is majority-owned by founders and management. Its core leadership team have more than 25 years of experience in opinion polls, market research and consultancy services, in a wide range of consumer and business-to-business markets, worldwide.