EUIPO Customer Experience Survey 2026— BERENT presents the findings

The latest EUIPO Customer Experience Survey shows increased satisfaction across all EUIPO services, including EUTMs, EUDs, opposition, cancellation and appeals.

EUIPO Guidelines were also rated more positively than in 2025, with customers finding them easier to use, clearer, and more effective in answering their questions.

While awareness of EUIPO mediation services saw a slight decrease, their use increased compared to 2025, indicating a positive trend in engagement with these services.

Overall, 93% of customers were satisfied with the services provided by the EUIPO, up from 91% in 2025.

For more detailed information on the 2026 survey findings, please visit:

https://www.euipo.europa.eu/en/about-us/the-office/what-we-do/quality/user-satisfaction-survey