The European Union Intellectual Property Office (EUIPO) is launching its periodic Customer Satisfaction Survey. The survey will be conducted by…
Since 1998’ Minding Your Customers’ Mind.
LATEST NEWS
EPO USS: Thank You for Your Participation
The EPO User Satisfaction Survey (USS) is now officially closed. On behalf of the EPO, we would like to extend…
BERENT Commences User Satisfaction Surveys for the EPO 2024/2025
We are delighted to announce that our company is launching new series of User Satisfaction Surveys (USS) for the European…
EPO-EIB Study on Cleantech Innovation: The Results
The EPO (European Patent Office) has published a study with the EIB (European Investment Bank) on the commercialisation of clean…
WIPO User Satisfaction Surveys 2023/2024: PCT
We are excited to announce the launch of the PCT User Satisfaction Survey 2023/2024, which BERENT is conducting on WIPO…
BERENT is a a well-established market research organisation with over 25 years’ experience in the industry and have a proven track record in providing consistently high-quality research, this is a testament to the calibre of our market research professionals.
As one of the leading providers of research concerning IPR (Intellectual Property Rights) services, we conduct thousands of interviews – by telephone and online – annually with IPR users worldwide, in many different languages, ranging from private individuals right through to the largest major global enterprises.
BERENT carry out all types of market, opinion and social research, where the methods of the empirical social research methodology can be employed. The key areas of our current research work are:
Customer Satisfaction research
Customer Journey Maps – Customer Centricity – Satisfaction Index – Service and Product Quality – Customer Experience Maps – Immediate Feedback – Key Performance Indicators (KPI) – Customer Loyalty – Satisfaction Framework – Balanced Scorecard
Advanced Analytics
Customer Satisfaction Modelling – Future Demand Forecasting – Econometrics – Linear / Logistic Regression – Data Mining – Market Response Modelling – Key Driver Analysis – Predicative Analytics – Retention Modelling
Advertising Research
Campaign Pre-Testing – Brand Awareness – Cross Media – Campaign Post-Testing – Media Planning – Ad Tracking – Recall – Copy Testing – Brand Preference – Communication Diagnostic
Business Strategical Research
Perception Measurement – Export Market Studies – Corporate Image Framework – Brand Image – SWOT – Reputation Measurement – Competitive Advantage – Added Value – Brand Tracking – Core Competence – Innovative Power
