EUIPO Customer Experience Survey 2026 

EUIPO has launched its Customer Experience Survey 2026 (former Customer Satisfaction Survey) to better understand customer’s experiences across core services of the Office. The survey is carried out by BERENT.

The survey focuses on customer’s practical experience with the following procedures:

• Application for a European Union Trade Mark (EUTM)

• Opposition to an EUTM / International Registration (IR)

• Cancellation of an EUTM / IR

• Application for a European Union Design (EUD)

• Appeals against decisions of the Office

The objective of the survey is to gather direct, experience-based feedback from customers who have recently interacted with these procedures. The results will help the Office identify what works well and where improvements can be made, ensuring that EUIPO services continue to meet customer’s needs in an efficient and customer-focused manner.

Previous survey results can be consulted here:
https://www.euipo.europa.eu/it/about-us/the-office/what-we-do/quality/user-satisfaction-survey

Participation in the survey is an important opportunity for users to have their voices heard and to contribute to the ongoing enhancement of EUIPO’s services.

We thank all participants for their time and valuable input.